CUSTOMER STORY
L Arthur Doubles Delivery Efficiency Using Tiikr’s Logistics Solution
RESULTS
- Driver productivity doubled with digital tools
- 30% cut in fuel costs per truck
- 50% savings on toll expenses per truck
- 100% auditable operations enabled
- Customers regained from competitors
Situation
L Arthur, a logistics company with 50 drivers operating across Australia, manages a high daily volume of container movements involving critical regulatory compliance such as bond, border security, and workplace safety. The business was heavily reliant on paper-based processes—slips, signatures, and clerical documentation—which led to high levels of non-compliance, unreliable reporting, and minimal operational transparency. This inefficiency strained the business in a highly competitive market, resulting in increased customer churn, dissatisfaction, and lost revenue. Manual efforts to prove job status consumed valuable staff time and created silos between departments, drivers, and customers. L Arthur recognized the urgent need to digitize operations, eliminate paperwork delays, and proactively connect teams and clients in real-time. Their aim was to drive compliance, enhance delivery efficiency, and transform workplace culture.
Impact
Tiikr transformed L Arthur’s logistics operations by mobilizing drivers with live task updates and eliminating paperwork returns. Digital notifications and synced forms improved coordination between drivers, customers, and departments. Operations staff gained real-time visibility and reliable reporting tools, enabling 100% auditable performance and enhancing customer satisfaction and retention.
Return on Investment
L Arthur achieved a 100% increase in driver productivity, 30% reduction in fuel costs per truck, and 50% savings on toll fees. The digitization led to improved client retention, with returning customers previously lost to competitors. The solution provided accurate forecasting, executive-level insights, and a non-price-based value edge—transforming operations into a fully auditable, efficient system.
Our Solution Applied
Tiikr for Materials Handling & Logistics: full ops digitization, tracking, and compliance suite