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CUSTOMER STORY
Baseline boosts remote medical response with Tiikr transformation
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RESULTS
- 80% faster SLA compliance
- Automated audit trail for CoB
- Improved service delivery
- Real-time emergency workflows
- Offline support for remote sites
Situation
Baseline Onsite, based in Australia, provides critical medical and emergency services to remote mining, oil, and gas sites. Operating in some of the most isolated locations, their teams faced major challenges coordinating between onsite medics and offsite clinical resources. Reliant on outdated methods—like telephony, radio, fax, and paper—these operations risked delays in response, assessment, and critical decision-making. Given the 24/7 nature of medical emergencies, ensuring timely, high-quality service and accountability across long distances was both vital and difficult. The company urgently needed a reliable digital solution to streamline communications, approvals, and medical workflows, while maintaining their standard of care and regulatory compliance, especially under complex conditions such as COVID-19 protocols across national mine sites.
Impact
Tiikr digitized Baseline’s entire medical response workflow—cutting response times, enabling live coordination between field medics and clinical reviewers, and supporting emergency approvals. With real-time documentation, audit trails, and form automation, Tiikr enhanced Baseline’s ability to manage incidents, treatments, and remote consent across multiple high-risk sites, even offline.
Return on Investment
Baseline achieved up to 80% reduction in SLA compliance time, improved service quality, and full automation of auditable reporting. Staff now manage forms independently, with offline support ensuring uninterrupted operations. Tiikr’s digital workflows significantly reduced delays and human error, optimizing critical medical service delivery in remote environments.
Our Solution Applied
Tiikr for Materials Handling & Logistics enabled remote medical workflows with offline support.