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CUSTOMER STORY
Tiikr helps Palfinger slash claims by 75% and streamline operations
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RESULTS
- 75% drop in vehicle damage claims
- Paper use eliminated in 22 workflows
- Full audit trails for compliance
- $120K inventory fully traceable
- Digital timekeeping cuts labor costs
Situation
Palfinger Australia operates a nationwide service partner network managing hundreds of cranes used in transport, logistics, and construction. Their operations relied heavily on paper-based processes for inspections, service scheduling, and inventory tracking, resulting in inefficiencies and compliance risks. Technicians manually recorded data, often with illegible handwriting, leading to lost documentation and difficulty auditing. The disjointed workflows also prevented effective coordination between departments and limited visibility of high-value crane components as they moved across service sites. Paper-based warranty and quality control processes increased liability in vehicle damage claims and made it nearly impossible to standardise service delivery. Palfinger urgently needed a system that could eliminate paper trails, enforce quality control across all partners, enable technician traceability, and maintain European compliance standards across all crane operations.
Impact
Tiikr empowered Palfinger to digitize field workflows, eliminating paper trails and streamlining service operations. Detailed technician reports, complete with images and records, replaced basic invoices—enhancing customer trust. Inventory worth up to $120K is now fully traceable, while audit trails ensure ongoing compliance. This digital shift has set Palfinger apart from competitors and delivered consistent service quality nationwide.
Return on Investment
Palfinger achieved a 75% reduction in vehicle damage claims and eliminated paper in 22 workflows. Immediate ROI came from reduced labor costs, digital timekeeping, and enhanced process efficiency. Compliance documentation is now seamless, improving audit readiness. Customer satisfaction has risen due to detailed digital reports. Standardisation across partners has lowered operational risk and ensured consistent service delivery.
Our Solution Applied
Tiikr for Materials Handling & Logistics with full service & inventory workflow management.